Terms of Service

Welcome to Resham Saga. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General


These Terms apply to all visitors, customers, and users of our website.

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Eligibility


By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding contracts

3. Products & Pricing

  • All products are subject to availability
  • Prices are listed in INR (Indian Rupees)
  • Prices may change without prior notice
  • We reserve the right to discontinue any product at any time

We make every effort to display product colors, textures, and details as accurately as possible. However, slight variations may occur due to photography, lighting conditions, screen settings, and the handcrafted nature of our products. Such variations are not considered defects.

4. Orders & Acceptance


Once an order is placed, you will receive an order confirmation via email or WhatsApp.

However, Resham Saga reserves the right to:

  • Accept or reject any order
  • Cancel orders due to pricing errors, stock issues, or suspected fraudulent activity
  • Limit or restrict quantities per order

If your order is cancelled after payment, a refund will be processed as per our Refund Policy.

5. Payments


Payments must be made through the secure payment gateways available on our website.

We do not store your card or banking details. All transactions are processed by trusted third-party providers (such as Razorpay).

We are not responsible for failures or delays caused by payment service providers.

6. Cash on Delivery (COD)


We reserve the right to:

  • Enable or disable Cash on Delivery (COD) at our discretion
  • Verify orders before dispatch
  • Cancel COD orders suspected of misuse or fraud

7. Shipping & Delivery


We aim to deliver products within the estimated timelines shown at checkout.

However, delays may occur due to:

  • Courier service issues
  • Weather or unforeseen events
  • Regional or logistical constraints

Such delays are beyond our control.

Detailed terms are available in our Shipping Policy.

8. Cancellation, Returns & Refunds


Orders may be cancelled within the specified time frame mentioned in our Refund & Cancellation Policy.

Returns and refunds are subject to the terms outlined in our dedicated policy.

  • Only eligible products will be accepted for return
  • Customized, discounted, or clearance items may not be eligible

9. User Conduct


By using this website, you agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to interfere with website security or functionality
  • Place fake or misleading orders
  • Use bots, scraping tools, or automated systems

We reserve the right to restrict or terminate access for violations.

10. Intellectual Property


All content on this website — including images, designs, logos, text, and product descriptions — is the property of Resham Saga.

You may not:

  • Copy, reproduce, distribute, or exploit content
  • Use automated tools to extract or scrape data

Unauthorized use may result in legal action.

11. Limitation of Liability


Resham Saga shall not be liable for:

  • Minor variations in color, texture, or weave due to the handcrafted nature of the products
  • Indirect, incidental, or consequential damages
  • Delays or failures caused by third-party services

Our liability, if any, is limited to the value of the purchased product.

12. Force Majeure


We shall not be held responsible for delays or failure in performance due to events beyond our control, including but not limited to:

  • Natural disasters
  • Government actions
  • Strikes or logistics disruptions

13. Termination


We reserve the right to:

  • Cancel orders
  • Block users
  • Restrict access

If we suspect misuse, fraud, or violation of these Terms.

14. Governing Law


The laws of India govern these Terms.

Any disputes shall be subject to the jurisdiction of courts located in Hyderabad, Telangana.

15. Contact Us


For any questions regarding these Terms:

📧 Email: contact@reshamsaga.com
📞 Phone: +91 798 155 2536