Returns, Refund & Exchange Policy

At Resham Saga, we strive to ensure every purchase meets your expectations. Each product is carefully curated and quality-checked before dispatch.
However, in case of any issues, please review our policy below.

1. Important Note Before You Purchase

We encourage customers to review product details carefully before placing an order.

Note: Product color may slightly vary due to lighting, photography, and screen settings. Such variations are not considered defects.

2. Eligibility for Returns


Returns are accepted only under the following conditions:

  • The product received is damaged
  • The product has a manufacturing defect
  • Wrong item delivered

3. Order Cancellation


Orders can be cancelled within 24 hours of placement, provided the order has not been dispatched
Once the order is shipped, cancellation is not possible

To request a cancellation, customers must contact us:

📧 Email: contact@reshamsaga.com
📞 Phone / WhatsApp: +91 798 155 2536

  • Cancellation requests are processed only upon confirmation from our support team
  • Requests received after dispatch will not be eligible for cancellation

For prepaid orders:

  • Refunds will be processed as per the refund policy

For Cash on Delivery orders:

  • Repeated cancellations or refusal of delivery may lead to restrictions on future orders

4. Non-Returnable Cases


We do not accept returns or refunds in the following cases:

  • Color difference due to lighting or screen variation
  • Minor variations in weave, texture, or finish (natural in handcrafted products)
  • Size or fit issues
  • Change of mind/dislike after delivery
  • Products purchased during sale or discount
  • Customized or altered products

5. Return Request Process


To request a return:

  • Raise a request within 5 days of delivery
  • Share:
    • Order ID
    • Clear product images
    • Mandatory unboxing video (from sealed package to opening)

📧 Email: contact@reshamsaga.com

👉 Requests without an unboxing video may not be accepted.

6. Resolution (If Approved)


If your request is approved:

  • Replacement of the product OR
  • Refund (as per eligibility)

Resham Saga will determine the final resolution in line with the policy.

7. Return Shipping

  • Customer must ship the product back (unless otherwise agreed)
  • Product must be:
    • Unused
    • With original tags and packaging
  • If the return is due to a damaged, defective, or incorrect product, Resham Saga will bear the return shipping cost.
  • In all other cases (if applicable), return shipping charges will be borne by the customer.

8. Refund Policy

  • Refunds are processed after product inspection
  • Refund timeline:
    • 5–7 working days after receiving the product
    • Additional 2–3 days for payment processing
  • Shipping charges and COD charges are non-refundable

9. Exchange Policy

  • Exchanges are allowed only in case of defect or wrong product
  • Subject to product availability
  • Exchanges are applicable for the same product, subject to availability
  • If the same item is unavailable, we may offer store credit as an alternative

10. Size & Fit Policy


We recommend checking size details before placing an order.

  • No returns or refunds for size issues
  • Exchange allowed only if incorrect size was delivered

11. Handcrafted Product Disclaimer


Our products are crafted using traditional techniques.

  • Slight variations in color, weave, and texture are natural
  • These variations are not considered defects

12. Important Conditions

To ensure fairness and maintain our quality standards, returns are accepted only when they meet the eligibility criteria stated in this policy. Requests outside these conditions may not qualify.

13. Policy Updates

Our policies may evolve over time to reflect best practices. Any updates will always be reflected on this page for your reference.

14. Contact Us

For any queries:

📧 Email: contact@reshamsaga.com
📞 Phone: +91 798 155 2536