Privacy Policy

At Resham Saga, your trust is our priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data when you interact with our website, products, and services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are


Resham Saga is an e-commerce platform offering premium ethnic and contemporary apparel and related products.

In accordance with applicable data protection laws, Resham Saga acts as the data controller for your personal information.

2. Information We Collect


When you interact with us, we may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Transaction Information

  • Order details
  • Payment status (processed via secure third-party gateways)

c. Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage behavior

d. Marketing & Communication Data

  • Preferences for receiving promotional communication
  • Interaction with advertisements and campaigns

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates, offers, and support responses
  • Improve our website, products, and customer experience
  • Personalize recommendations and content
  • Ensure secure transactions and prevent fraud
  • Comply with legal and regulatory obligations

4. Sharing of Information


We do not sell or rent your personal information.

We may share your data only with trusted partners, including:

  • Payment gateways (e.g., Razorpay, Cashfree, Stripe) for secure transactions
  • Logistics partners (e.g., Shiprocket, Delhivery, DTDC, BlueDart) for order delivery
  • Technology providers (hosting, analytics, security tools)
  • Marketing platforms (Google, Meta, etc.) for campaign optimization

These partners are obligated to protect your data and use it only for specific purposes.

We may also disclose information:

  • If required by law
  • To protect our rights, users, or platform integrity

5. Cookies and Tracking Technologies


We use cookies and similar technologies to enhance your browsing experience.

These include:

  • Essential cookies – required for website functionality
  • Analytics cookies – to understand user behavior
  • Marketing cookies – to deliver relevant advertisements

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Retention


We retain your information only as long as necessary:

  • Order and transaction data → for legal and tax compliance
  • Account information → until you request deletion
  • Marketing data → until you opt out

We securely delete or anonymize data when it is no longer required.

7. Data Security


We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
All payments are processed through secure third-party gateways. We do not store your card or banking details on our servers.
However, no method of transmission over the internet is completely secure.

8. International Data Transfers


Your information may be processed or stored on servers located outside India (for example, through cloud hosting or analytics providers).
We ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.

9. Your Rights


You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Raise concerns or complaints

To exercise your rights, please contact us using the details below.

10. Children’s Privacy


Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Grievance Redressal


In accordance with applicable laws, you may contact us for any concerns regarding your data:

📧 Email: contact@reshamsaga.com
📞 Phone: +91 798 155 2536

We will respond to your request within a reasonable timeframe.

12. Updates to This Policy


We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically.