Shipping Policy

At Resham Saga, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy to understand how your order is processed and delivered.

1. Order Processing

  • Orders are processed within 1–2 working days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Orders may be delayed during high-demand periods, sales, or unforeseen operational constraints.

2. Shipping Timelines

  • Estimated delivery time is 5–7 working days, depending on your location
  • Delivery timelines may vary for remote areas

👉 You will receive tracking details once your order is dispatched

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • Any additional charges (such as COD charges, if applicable) will be clearly mentioned

4. Delivery Partners

We work with trusted courier partners through logistics aggregators (such as Shiprocket, Delhivery, DTDC, BlueDart) to ensure safe and efficient delivery.

5. Delays in Delivery

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Regional restrictions or unforeseen circumstances

Such delays are beyond our control.

6. Address & Contact Accuracy

Customers are responsible for providing accurate:

  • Shipping address
  • Contact number

👉 Resham Saga is not responsible for delivery failures due to incorrect or incomplete details.

7. Delivery Attempts & Return to Origin (RTO)

  • Our courier partners will make multiple delivery attempts
  • If the order is not accepted or delivery fails, it may be marked as Return to Origin (RTO)

👉 In such cases:

  • Re-shipping charges may apply
  • Refunds (if applicable) will be processed after deducting shipping and handling charges
  • Repeated failed deliveries may lead to restrictions on future Cash on Delivery (COD) orders.

8. Unsuccessful Delivery / Refused Orders

If an order is:

  • Refused at delivery
  • Not accepted
  • Marked undeliverable

Resham Saga reserves the right to:

  • Cancel the order
  • Deduct shipping and handling charges from the refund (if applicable)

9. Damaged Package During Delivery

If you receive a package that appears damaged:

  • Do not accept the delivery (if visibly damaged), OR
  • Record an unboxing video

👉 This is required to raise a valid claim

10. International Shipping

Currently, we ship only within India. For international orders, please contact us directly.

11. Policy Updates

This Shipping Policy may be updated without prior notice. Please review it periodically.

12. Contact Us

For any shipping-related queries:

📧 Email: contact@reshamsaga.com
📞 Phone: +91 798 155 2536